SOS — Smart Obviation System
Computer vision–driven fire prevention with directive sprinkler.
Product Manager & Software Engineer
Focused on test automation, developer experience, and robotics UI.
Summary
A result-oriented computer engineer with 3+ years across product management and software development; experienced in problem solving, cross-functional collaboration, and leveraging people, process, and technology to meet business goals throughout the product lifecycle. Fast and eager learner using technical background, agile methodologies, and data to craft product vision and solve complex problems while demonstrating leadership and organization. Tech enthusiast interested in trending technologies; hobbies include travelling, writing, and media editing.
Experience
Murex Systems — Product Manager (Jul 2020 – Present)
- Managed a team of 7 developers to develop & maintain Murex Testing Suite (MTS) with over 300 predefined test blocks, resulting in a 40% increase in testing coverage and precise alignment with SLAs/SLOs.
- Coordinated with 5 departments to seamlessly integrate 90+ (including SaaS) clients and 15 CI/CD projects resulting in a streamlined process and enhanced user experience.
- Streamlined MTS release cycle by segregating standalone test blocks into a separate cycle enabling faster, more frequent releases and reduced backport requests, improving overall efficiency.
- Spearheaded the implementation of agile methodologies for the development process and designed a new generic solution that led to 50% reduction in overall tests development cycle times.
- Onboarded 15+ test engineers and spearheaded the team to implement 3000+ test scenarios.
- Collaborated closely with stakeholders to define technical requirements for MTS enhancements, enabling 35% faster time-to-market.
- Acted as a liaison and the point-person for escalation, incident management and product questions for 35+ test automation engineers.
BMW — Software Engineer (Feb 2019 – Aug 2019)
- Conducted interviews with stakeholders from 3 BMW plants to gather requirements, resulting in a comprehensive understanding of their needs and 30% decrease in UI change requests from the end-users.
- Led the user interface team to develop the new user interface for all 4 robots that improved the robots’ responsiveness and engagement by 63% measured through user feedback and user testing.
- Developed the user interface and API using Flask (Python), HTML, CSS, and ROS to control the 4 robots deployed in production, resulting in a 40% decrease in robot downtime and improved operational efficiency.
- Successfully launched the Logistics Robotics Web Application, enabling real-time monitoring and remote/on-premises control of the 4 robots, leading to increased productivity.
- Developed a comprehensive performance analysis framework that resulted in a 40% reduction in troubleshooting time and enhanced system documentation.
Lebanese American University — Computer Lab Assistant (Sep 2015 – Jun 2020)
- Provided network and IT support for all computers in different labs.
- Tested, debugged and repaired failed operating systems and programs.
- Configured Cisco and Polycom video conference equipment.
Certificates
Microsoft Data Analyst Associate
Certificate
SAFe® 5 Agilist
Scaled Agile Framework®
Google Garage — Fundamentals of Digital Marketing
ID: A9G 3VG 4AK
BMW & Splunk Hackathon
Participant
IEEE
Official Member
Languages
Arabic — Native
English — Professional
French — Basic
Testimonials
“I have been consistently impressed by both Mr. Serhal's attitude towards his work and his performance on the job. I'm very confident that Mr. Serhal has the intelligence, work ethic, and communications skills to add value wherever he works.”
Skills
Product Management
Software Engineering & QA
Programming
Tools
Data & Analytics
Soft Skills
Featured Projects
SafeGo — Congestion Management
Android app to avoid congested areas and support health investigations.
COVID‑19 Trace
Prototype proximity tracing to identify exposures early.